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The Forgotten Step in Solving Problems

Every business leader gets a little euphoric from solving a long-standing business problem. I call this step of the problem-solving process ‘breaking the glass ceiling.’ When leaders reach the ‘ah ha’ moment they think their work…

How to Break a Culture of Overengineered Solutions

EOS®

As a lifelong angler I know that catching the early fish means a 4:30 am wakeup call. The last thing I want to do after an early wake-up call is untangle a fishing line. When I am faced with a fishing knot, I make a quick judgment call. …

Creating a Root Cause Analysis Culture

EOS®

Every company has business issues that are nestled away and resurface at the worst times. Maybe it is a personnel issue that only flares up when deadlines approach. Maybe it is a flawed operations policy that works 90% of the time except at…

Customer Service v/s Profits

EOS®

Business owners do not need to be sold on the benefits of a “Customer First” culture. It's not good enough to have a good product or great business connections. "Customer First" increases sales and keeps competition at bay. How does…

The Letter "C" Tool

EOS®

Small businesses are built on the backs of talented ambitious employees. What happens when those employees ignore the signs of burnout? The results can be failed projects, employee turnover, long work hours, career burnout, and divorce. …

The Letter "W" Tool

EOS®

Harvard Business Review says companies with trust have 74% less stress than other companies. In the book “Speed of Trust” Steven Covey concludes that business runs faster when there is trust. Yet when I meet some business leaders, they…